Frequently Asked Questions
Below is a list of McGruff Safe Kids’ most frequently asked questions. If you have a question that isn’t answered here, please consider contacting us.
National Crime Prevention Council (NCPC)
2614 Chapel Lake Dr, Suite B, Gambrills, MD 21054
443-292-4565
www.ncpc.org
If you have a special deadline, include it with your order, or you can always call us at 800.288.3344; we welcome the opportunity to meet any deadline.
Regarding the McGruff Safety Kits: For orders of 1,000 or less with an imprint, we estimate 3-7 days until the order is ready for shipment. For orders over 1,000 with an imprint, we estimate 10-15 days until your items have shipped. If no imprint is present, items will typically be shipped within 5 business days.
Most other items will take approximately 4 weeks (except items that offer 5 day service) from the time your order is received to its ship date. Unimprinted items can be shipped more quickly. Please don’t hesitate to call for the production schedule for specific items.
On most of the McGruff licensed products we design an area for the sponsoring organization to promote its business name and whatever other information it would like to publish. The imprint may cost extra for certain products.
Most customers start with their business or organization name (logo optional in most cases), address, phone number, Web site address, etc. You may also want to include a message to the community such as: “We care about New York’s Kids” The imprint can be up to five lines, depending on size.
Once you have decided what your imprint is going to be, just include it with your order form or in an e-mail to us.
You need to contact your local law enforcement agency to see if they have a McGruff costume, and whether or not an officer can appear at your event in costume. It is the policy of NCPC that McGruff costumes can be sold only to law enforcement organizations.
