Privacy Policy
Last Updated: June 26, 2026
Information We Collect
We collect information that you voluntarily provide to us, information collected automatically through your use of the Website, and information related to customer accounts and communications.
Information You Provide to Us
We may collect personal information you provide when you:
- Create a customer account
- Place an order
- Submit a contact form
- Contact customer support
- Call or leave a voicemail
- Subscribe to marketing or promotional communications
- Request information about our products or services
- Update your account information
- Otherwise communicate with us
This information may include:
- First and last name
- Email address
- Phone number
- Billing address
- Shipping address
- Organization, department, school, or agency name (if applicable)
- Account login credentials
- Purchase and order history
- Product preferences
- Customer service communications
- Any information you voluntarily submit to us
Payment Information
Payment transactions are securely processed through third-party payment processors.
McGruff Kits LLC does not store full payment card numbers or payment card security codes on our systems.
Customers may have the option to save payment methods through our ecommerce platform, but sensitive payment information is handled by authorized payment providers in accordance with their own security and privacy practices.
Information Collected Automatically
When you visit or use our Website, certain information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or source
- Pages visited
- Time spent on pages
- Click activity
- Navigation behavior
- Session activity
- General geographic location derived from IP address
- Website performance and diagnostic information
This information helps us maintain, improve, secure, and optimize our Website and Services.
Cookies and Similar Technologies
Our Website may use cookies, web beacons, pixels, local storage, analytics tools, and similar technologies to:
- Support website functionality
- Maintain customer login sessions
- Remember user preferences
- Improve website performance
- Analyze visitor behavior
- Measure website effectiveness
- Support communications and marketing efforts
You may adjust browser settings to disable certain cookies or tracking technologies, though some features of the Website may not function properly if those technologies are disabled.
Customer Account Information
Customers may create accounts through our Website to view order history, save billing or shipping information, manage account details, and access certain customer account features. You are responsible for maintaining the confidentiality of your account credentials.
Customer Communications Information
If you contact us by phone, email, contact forms, or other support channels, we may maintain records related to those interactions. This may include:
- Phone number
- Email address
- Date and time of communication
- Call duration
- Wait times
- Whether calls were answered or missed
- Voicemail messages
- Support notes
- Follow-up communications
We do not record live telephone conversations unless separately disclosed.
How We Use Your Information
We may use collected information for legitimate business purposes, including to:
- Process and fulfill orders
- Coordinate shipping, production, and order fulfillment
- Process payments
- Create and manage customer accounts
- Respond to customer inquiries
- Provide customer support
- Communicate regarding orders, shipping, or service updates
- Send order confirmations and transactional communications
- Send newsletters, promotional offers, product updates, and marketing communications
- Maintain internal do-not-contact or communication suppression records
- Improve our Website, products, and customer experience
- Analyze website traffic and user behavior
- Monitor website functionality and technical performance
- Detect and prevent fraud, misuse, unauthorized access, or security incidents
- Enforce our policies, terms, and legal rights
- Maintain internal business records
- Comply with legal obligations
- Resolve disputes
- Carry out other business purposes reasonably related to our Services
How We Share Your Information
McGruff Kits LLC does not sell your personal information to third parties for their marketing or promotional purposes.
We may share information in the following circumstances:
Service Providers and Business Partners
We may share information with trusted third-party service providers who assist us in operating our business and providing our Services. This may include providers involved in:
- Payment processing
- Website hosting
- Ecommerce operations
- Order fulfillment
- Printing or production
- Shipping and delivery
- Customer communications
- Customer support
- Marketing communications
- Analytics
- Technical support
- Data storage
- Fraud prevention
- Operational business support
These parties may receive only the information reasonably necessary to perform their services.
Legal Requirements
We may disclose information where required or permitted by law, including when reasonably necessary to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, property, or safety
- Protect customers, users, vendors, or others
- Investigate suspected fraud or misuse
- Enforce our agreements, policies, or legal rights
Business Transfers
If McGruff Kits LLC is involved in a merger, acquisition, restructuring, asset sale, financing transaction, or similar business event, customer information may be transferred as part of that transaction, subject to applicable legal protections.
With Your Consent
We may share information where you request, direct, or otherwise consent to the disclosure.
Marketing Communications
If you provide your contact information or make a purchase through our Website, we may send you communications related to:
- Your orders
- Product updates
- Promotions
- Special offers
- Newsletters
- Related marketing communications
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in email communications
- Contacting us directly
- Requesting removal from future promotional communications
Please note that opting out of marketing communications does not prevent us from sending service-related or transactional communications, including:
- Order confirmations
- Shipping updates
- Customer service responses
- Account notices
- Legal or policy notices
If you request that we stop contacting you for marketing purposes, we may retain limited information necessary to maintain internal do-not-contact or communication suppression records.
Third-Party Websites & Services
Our Website may contain links to third-party websites, services, social media platforms, or external resources that are not owned or controlled by McGruff Kits LLC.
We may also rely on third-party providers to support our ecommerce operations, communications, customer service, analytics, payment processing, fulfillment, and related business functions.
These third parties maintain their own privacy policies, terms, and data practices. McGruff Kits LLC is not responsible for the privacy practices, content, or security of third-party websites or services not under our control.
We encourage users to review the privacy policies of any third-party services they interact with.
Data Retention
We retain personal information for as long as reasonably necessary to support legitimate business, legal, operational, and security purposes. This may include retaining information for purposes such as:
- Order fulfillment
- Customer support
- Account management
- Transaction history
- Tax and accounting compliance
- Fraud prevention
- Security monitoring
- Internal business records
- Legal compliance
- Dispute resolution
- Enforcement of agreements
- Maintaining communication preferences or suppression records
Retention periods may vary depending on the nature of the information and applicable legal or operational requirements. Even if you close your account or request reduced communications, certain information may be retained where reasonably necessary for lawful business purposes.
Data Security
We take reasonable administrative, technical, and operational measures designed to help protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. These safeguards may include:
- Secure website technologies
- Encryption during payment processing
- Access controls
- Vendor and service provider safeguards
- Operational security practices
- Monitoring for misuse or unauthorized access
Payment information is processed through authorized third-party payment processors and is not stored directly on McGruff Kits LLC systems.
While we take reasonable precautions, no method of transmitting or storing data over the internet can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their own devices.
Your Privacy Choices
Depending on how you interact with our Services, you may have certain choices regarding your information.
Account Information
If you maintain a customer account, you may be able to review, update, or modify certain account information directly through your account settings.
Cookies and Browser Settings
Most web browsers allow users to manage cookie preferences, disable certain tracking technologies, or clear stored browsing information. Please note that disabling certain technologies may affect Website functionality.
Information Requests
You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal limitations and operational requirements. We may require reasonable verification before fulfilling certain requests. We may decline requests where permitted by law or where compliance would interfere with legitimate business, security, fraud prevention, accounting, or legal obligations.
State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable law. Depending on eligibility and applicable law, these rights may include:
- Requesting access to certain personal information
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting information about categories of collected information
- Requesting information about certain disclosures
- Opting out of certain uses where required by law
- Appealing privacy-related request determinations where applicable
These rights are subject to legal limitations, exceptions, verification requirements, and jurisdiction-specific eligibility standards. To submit a privacy-related request, please contact us using the information listed below.
Children's Privacy
McGruff Kits LLC does not knowingly collect personal information directly from children under the age of 13.
Our products may be intended for use by families, schools, community organizations, and public safety programs, but purchases, inquiries, and account activity are intended for adults or authorized organizational representatives.
If we become aware that personal information has been collected directly from a child under 13 without appropriate authorization where required by law, we will take reasonable steps to delete that information. If you believe a child has provided personal information directly to us, please contact us.
Changes to This Privacy Policy
McGruff Kits LLC may update or revise this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or Services following any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your information, or privacy-related requests, please contact us:
McGruff Kits LLC
Website: www.mcgruffkits.com
Email: contact@mcgruffkits.com
Phone: +1 (800) 288-3344
Mailing Address: 14725 NE 20th St #D-54, Bellevue, WA 98007
